Terms of Service
1. Introduction
Welcome to Joe Web site design. These Terms of Service ("Terms") govern your use of our services. By using our services, you agree to be bound by these Terms.
2. Services
We provide web design and development services. The scope of the services will be outlined in a separate agreement or project proposal.
3. Payment Terms
We operate on a milestone payment basis:
- 30% upfront
- 30% upon completion of design
- 30% upon completion of development
- 10% upon final approval and launch
4. Refund Policy
We are committed to ensuring your satisfaction with our services. However, if for any reason you are not entirely satisfied, we offer a partial refund policy based on the milestone payment method outlined below.
This refund policy is designed to be fair to both parties and to ensure that the client receives a product they are happy with, while also compensating our team for the work and resources invested in the project.
By working together transparently and with mutual respect, we aim to build lasting relationships and deliver exceptional web design services. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
- Cancellation after the upfront payment and before design completion: 50% of the upfront payment will be refunded.
- Cancellation after design completion but before development completion: 50% of the design milestone payment will be refunded.
- Cancellation after development completion but before final approval: 50% of the development milestone payment will be refunded.
- No refunds after final approval and launch.
5. Client Responsibilities
Clients must provide timely feedback and required materials to facilitate the project’s progress. Delays in feedback or provision of materials may impact the project timeline.
6. Intellectual Property
Upon final payment, all rights, titles, and interests in the website will be transferred to the client, except for any third-party materials used under license.
7. Confidentiality
Both parties agree to maintain the confidentiality of proprietary information disclosed during the project.
8. Limitation of Liability
Our liability is limited to the amount paid by the client for the services provided.
9. Dispute Resolution
Any disputes arising out of or relating to these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA), to be conducted in North Carolina. The arbitration shall be conducted by a single arbitrator, and judgment on the arbitration award may be entered into any court having jurisdiction thereof.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of laws principles.
11. Amendments
We reserve the right to amend these Terms at any time. Any changes will be posted on our website and will become effective upon posting.
12. Contact Information
For any questions regarding these Terms, please contact us.
By engaging our services, you acknowledge that you have read, understood, and agree to these Terms of Service.
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